The boost to morale from big fixing is a great point. It doesn't feel good to leave bugs un-addressed. Bug buildup might also lead to Broken Window Theory.
We're experimenting with a rotation system. Members of the team who aren't scheduled for a support/on-call rotation spend two consecutive weeks each quarter away from their feature epic responding to new, critical bugs or else working on the backlog.
The boost to morale from big fixing is a great point. It doesn't feel good to leave bugs un-addressed. Bug buildup might also lead to Broken Window Theory.
Tech companies need to create new departments called Pest Control whose sole purpose is to remove bugs from code
We're experimenting with a rotation system. Members of the team who aren't scheduled for a support/on-call rotation spend two consecutive weeks each quarter away from their feature epic responding to new, critical bugs or else working on the backlog.