I tell my engineers they should mind their Github (or whatever ticketing system that's used) notifications. That's a single source of truth.
But as engineers start engaging with other x-functional team members and/or outside partners, they need to start minding their emails.
Repeated information in as many places as possible can help (simply as a notification mechanism), but it should usually be a link to a single source of truth.
I tell my engineers they should mind their Github (or whatever ticketing system that's used) notifications. That's a single source of truth.
But as engineers start engaging with other x-functional team members and/or outside partners, they need to start minding their emails.
Repeated information in as many places as possible can help (simply as a notification mechanism), but it should usually be a link to a single source of truth.
Best subject line in an email ever!